Ticket Details

#TCKT001 - Car Engine Issue During Rental
Created By

Michael Dawson

Priority
High
Assigned To

Michael Dawson

Created at

20 Jan 2025

Last Updated

18 Feb 2025

Description

Hello, I rented a Toyota Camry 2022 (Booking ID: CR987654) from your Los Angeles branch on February 6, 2025. While driving on the highway, I experienced engine trouble and the car suddenly stopped. I had to call roadside assistance, and it took almost 2 hours for help to arrive.

This was a huge inconvenience, and I would like a replacement vehicle and compensation for the lost time. Please assist me as soon as possible.

Attachments
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Report1.pdf

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Reply
Dear Michael Dawson, we sincerely apologize for the inconvenience. We have forwarded your issue to our Los Angeles branch for an immediate resolution. Meanwhile, we are arranging a replacement vehicle, and we will update you shortly.